Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked 
questions about our company, products/services, policies, and more

1. General Questions

3. Account Questions

5. Contact Questions

1. General Questions

Do I need to make an account to place an order?

No, you don’t need to. You can make purchases and check out as a guest everytime. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
How do I pay my order?
We accept payments via all major credit and debit cards such as Mastercard, VISA and American Express, E-transfer, Western union, or Remitly.
Please make sure that internet banking is available on your card
When will I receive my orders?

Since we produce on demand of our customers and to avoid overproduction.

Our standard International Delivery time is 4-5 Week (Manufacturing time is 3-4 weeks and International shipping time is 3-6 business days) after confirmation of the order.

For further assistance kindly call us at +92 309 967785

Can I get Customized Clothes?

Customised orders are accepted if aligned with Alizay Saad design

What are International Shipping Charges?
The delivery charges will be shown at checkout. Duty, Taxes or VAT are charged at the shipping destination by international customs based on local customs policy and are paid by the consignee/buyer/Customer.
Where do you deliver?
We offer worldwide delivery, excluding Israel and certain regions.
Can you share the size charts?
Size chart is available along with every product.

2. Returns and Exchanges

Returns Policy
If you are not completely satisfied with a Sephora purchase or gift for any reason, Sephora welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases. Returns that are made from 31-60 days after purchase are eligible for online credit (if returned to us by mail) or store credit (if returned in-store). In order to complete the return, you must have a proof of purchase.
Please review our return, refund, and exchange policies below for purchases made on Sephora.com, purchases of Sephora items on third-party marketplaces (including, but not limited to, Instagram, Google, YouTube and Facebook), purchases made in Sephora stores and Instacart, Doordash or Shipt orders. Products must be returned in new or gently used condition. Sephora monitors return activity for abuse and reserves the right to limit returns or exchanges at Sephora in all instances. Beauty Insider points and spend associated with all refunds will be removed when the transaction is processed. All returns are subject to validation and approval at Sephora’s discretion. If a return is not approved by Sephora for any reason, the item may not be returned to you. We may ask you for a driver’s license or government ID to verify your identity.
How to Use Online and Check the Balance:
To make an online purchase:
  1. Select CREDIT as the payment method.
  2. Enter the 16-Digit Card number located on the back of the Happy Card in the credit card field. Do not enter the 16-Digit Card number into the gift card field.
  3. If prompted for a billing address, enter your shipping address.
  4. If the purchase is larger than the balance, you will need to use a Gift Card or eGift Card to pay the remaining balance. You can then use the Happy Card in the Credit Card section of payment method and a Gift Card in the Gift Card section of payment method

Account registration, sign in, password & linked accounts

Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.
Viewing Your Linked Accounts
If you’ve linked your Beauty Insider and Kohl’s accounts on kohls.com you will be able to see your linked account status on the Account Information page. You can also unlink your Kohl’s account by clicking Unlink.

Call us

07729872145 on Whatsapp( uk or canada)
Representatives or Designer are available: 
MON-FRI: 5am to 9pm PT 
SAT-SUN: 6am to 9pm PT

Chat with us

rsgnesieRepresentatives and D are available: MON-SUN: 5am - 9pm PT